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WHAT CAN
WE DO FOR YOU?
At Ess-Kay Yards, Inc., we're here
to help. Everything we do revolves around you - our customer.
We pride ourselves on maintaining
the highest level of quality and customer service.
If you
have any questions or concerns, please don't hesitate to contact
us. You can call, fax or email us by using the information
found on our Contact Us page. We have also provided a convenient "fill
in the blank" inquiry form there for your convenience.
ORDER
CONFIRMATION & VERIFICATION
Occasionally
we may have a question about your order. In that event, we will
try to email you to clear up any questions we may have. We
will NEVER email you under any other circumstances, except
in direct response to an email you send us. In other words,
we never send spam (we though you might appreciate that).
If we are unable to contact you within three business days, we
will place your order on indefinite hold until we hear from
you.
Please make sure your shipping
address and email address are correct when placing an online
order with us.
CREDIT CARD
PAYMENT PROCESSING
In order to combat online fraud
and ensure maximum security for our customers, we utilize PayPal
exclusively for secure online order processing and credit card
clearing.
We do not accept money orders,
personal checks, or purchase orders without pre-approval. If
you are a reseller and wish to open a commercial account with
us, please click here
to contact us.
WHERE YOU
LIVE MAKES A DIFFERENCE
Unless special arrangements have
been made beforehand, on a case by case basis, in order to
provide the best possible customer service, we only accept
orders from customers in the USA (including Alaska, Hawaii, APO
and FPO addresses) and Canada.
CHANGING
OR CANCELING AND ORDER
After you have placed your order,
If you need to make any changes to it (or cancel it entirely),
please email or fax us immediately. You may also use the
contact form on our
Contact Us
page.
Please let us know right away.
We will make every effort to comply with your wishes.
Please note that your order may
begin processing immediately after you place your order, and in
extremely rare instances, it may not be possible to change items
on existing orders, particularly if the order has already been
shipped. This is particularly true if you do not notify us
until the next business day or sometime thereafter. If you do
notify us the same day as you place your order, we can almost
always catch it and make the necessary changes or cancellations
before your order is packed and shipped.
If Your Order Has Already Shipped,
you will need to return the merchandise. Please contact us for
an RMA number and instructions on exactly what procedure to
follow..
Customers are responsible for
return shipping charges and insurance.
SHIPPING
Unless otherwise requested we will
ship your order by UPS Ground. Other UPS shipping options are
generally available, based on UPS weight and size limitations
and delivery address. Orders bound for APO or FPO
addresses will be shipped via U.S. Mail.
If you would like your order
shipped by some other means, please specify how you want your
order shipped during the order checkout process.
RETURNS
AND EXCHANGES
With a Receipt:
Returned items are refunded at the
original purchase price, plus applicable sales tax, in the
original method of payment. All returns are subject to a
20% restocking fee.
Without a
Receipt:
Returned items reflect the lowest
"on sale" price within the last 30 days, plus applicable sales
tax, only in the form of a Gift Card which may be exchanged for
other items of equal or greater value. Cash or Credit Card
Refunds cannot be made without a receipt, a copy of the original
invoice, or other form of proof of purchase.
Unfortunately, we cannot refund
original shipping & handling charges unless an error occurred on
our part in shipping your order.
Broken or defective items
will be exchanged at no charge, excluding shipping and handling
charges.
Special Order or Custom Made
Items cannot be
returned unless damaged or defective.
Customers are responsible for
return shipping charges and any applicable insurance charges.
No refunds or exchanges can be
made after 30 days from the date of original purchase, as shown
on the original invoice.
All returns are
subject to a 20% restocking fee.
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